Three decades of frontline experience Four ways I can help you and your business

Elegant handwritten signature logo of Paul McFarlane in white cursive script on a black background.
Elegant handwritten signature logo of Paul McFarlane in white cursive script on a black background.
A man displaying first aid trauma kits, bleeding control supplies, and medical equipment.A man displaying first aid trauma kits, bleeding control supplies, and medical equipment.
Two male colleagues in high-visibility safety vests standing outdoors for practical workplace support.Two male colleagues in high-visibility safety vests standing outdoors for practical workplace support.
Two men discuss airport chaplaincy and spiritual care advisory services during a consultation in a cafe.Two men discuss airport chaplaincy and spiritual care advisory services during a consultation in a cafe.
A keynote speaker presenting at the Frontline Mental Health Conference on a stage with a dark backdrA keynote speaker presenting at the Frontline Mental Health Conference on a stage with a dark backdr

My Story

I've spent more than three decades working alongside people in healthcare, ministry and emergency services - often when circumstances were difficult, uncertain or confronting.

For 20 years, I served as a chaplain with NSW Ambulance, including a decade as Senior Chaplain (‘Charlie 1’), supporting responders through major incidents including the Lindt Café siege and statewide bushfires.

I later moved into a senior corporate role, overseeing a national workplace wellbeing service supporting more than 500 sites across Australia and New Zealand. That experience gave me a different perspective - not only on supporting people, but on the realities of leading teams, managing risk, delivering services and building sustainable organisations.

Today, I bring those experiences together to speak, support, consult and equip — helping leaders, organisations and frontline communities navigate pressure, care for their people and respond well when it matters most.

Ambulance Service of NSW paramedic in a blue uniform and hi-vis vest speaking at an emergency scene.
Ambulance Service of NSW paramedic in a blue uniform and hi-vis vest speaking at an emergency scene.

Let's work together

Looking for a speaker, support for your people, specialist advice or practical resources? Not sure where to start? Get in touch and we can explore what would be most helpful.

"I just read the first chapter of your upcoming book and it’s so well written and so moving. For those of us who have had the privilege to sit with people in distress and respond to these types of situations, it is very meaningful to have someone like yourself put it into words. Your story needs to be told and I’m so glad you are sharing it."

Susan Marcuccio, Founder of Perspective Supervision

National Supervision Director with Chaplaincy Australia

Professional headshot of a smiling woman with dark brown hair and bangs wearing a grey blazer.
Professional headshot of a smiling woman with dark brown hair and bangs wearing a grey blazer.
Charlie 1 book cover by Paul McFarlane featuring police officers and frontline leadership lessons.Charlie 1 book cover by Paul McFarlane featuring police officers and frontline leadership lessons.

Managing a Workplace Crisis

A practical guide for business owners and leaders responding to a serious workplace incident. Learn five principles to help you communicate clearly, support your people and lead reliably through the critical first hour.

$9 - Instant PDF download

Psychosocial Risk Workshop

Join me for a practical, jargon-free introduction to psychosocial risk for business leaders. You’ll gain a clearer understanding of your responsibilities, what to focus on first and how to begin taking meaningful action in your workplace. A practical workbook is included to help you apply what you learn.

Thursday 22 October 2026

1-2pm AEDT

$29 - Live workshop and PDF workbook

Keynotes and workshops shaped by real-world experience

Much of my career has been spent alongside people making difficult decisions in high-pressure environments. Today, I bring those lessons to leaders and organisations through practical, engaging keynotes and workshops on crisis leadership, trust, communication and supporting people through challenging events.

Signature Keynote
Leading During a Crisis

Helping leaders think clearly, communicate effectively and support their people when pressure is high.

Workshops & Masterclasses

Topics can be tailored to your audience and available timeframes, including:

Wellbeing

  • Understanding Vicarious Trauma

  • Managing Psychosocial Risk

  • Supporting Staff After Critical Incidents

Frameworks & Practical Skills

  • CARE Leadership Model™

  • Resilience Without Burnout

Leadership

  • Decision Making Under Pressure

  • Building Trust & Connection

  • Compassionate Leadership

Media Appearances

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